​

Shipping/Delivery Policy

1. Order Processing Time

Orders placed on Paleoo Bakes are typically processed within 1 business days. Please note that processing time may vary during peak seasons or promotions.

​

2. Shipping Methods

We offer several shipping options to meet your needs. The available methods and estimated delivery times will be displayed during the checkout process.

​

3. Shipping Rates

Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost before finalizing your purchase during the checkout process.

​

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your order using the provided tracking number.

​

Refund & Cancellation Policy

1. Cancellation

If you need to cancel your order, please contact us as soon as possible. We can only process cancellations for orders that have not yet been shipped. Once an order has been shipped, it cannot be cancelled.

 

2. Refunds

We strive to provide high-quality products, but if you are not satisfied with your purchase, please contact us within [number of days] days of receiving your order. To be eligible for a refund, the item must be unused and in its original packaging.

 

3. Return Process

To initiate a return, please contact our customer service team. We will provide you with instructions on returning the item. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

 

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will replace the item or issue a refund, including any applicable shipping costs.

​

5. Non-Refundable Items

Certain items, such as perishable goods, gift cards, and downloadable software, are non-refundable.